Challenge: The company needed to provide 24/7 customer service by enabling customers to personally book toners and register complaints.
Solution: Almawiz provided an omni-channel digital contact center that enabled customers to converse over phone or WhatsApp with a virtual agent to have their queries resolved in real time. When necessary, Almawiz also transferred customers to human agents. It exceeded expectations on business KPIs and reduced per call cost by 50%.
